Refund policy
Returns
Refurbished computer systems must be returned within fourteen (14) days of purchase and must include all original components, accessories, and items provided with the system, including, where applicable, recovery media and power adapter. No returns or refunds shall be accepted for consumable items, printer cartridges, completed Services, or items returned incomplete, damaged, altered, or without all original packaging and included materials.
To start a return, you can contact us at shopify@shop.littledogtech.com. Items sent back to us without first requesting a return will not be accepted. Please note that returns will need to be sent to the following address:
Returns
4331 112th St.
Urbandale, IA 50322
Please note that the customer is responsible for return shipping costs via an insured and trackable carrier such as UPS, FedEx, or USPS
You can always contact us for any return questions at shopify@shop.littledogtech.com
Warranty
Refurbished computer systems sold by Little Dog Tech include a limited hardware-only warranty of one (1) year from the date of purchase, covering defective hardware components and parts that fail due to manufacturing defects recognized by the applicable component manufacturer. Notwithstanding the foregoing, batteries are consumable items and are warranted for a period of thirty (30) days from the date of purchase only.
In the event warranty replacement parts are unavailable, Little Dog Tech may, in its discretion, provide a reasonably similar replacement component. If Little Dog Tech determines that a claimed warranty issue falls outside the applicable warranty terms, such work shall be treated as a non-warranty repair, and additional charges may apply.
Warranty Exclusions
Warranty coverage does not include, and shall be void with respect to, damage or failure resulting from accident, abuse, misuse, neglect, liquid exposure, physical damage, cabinet or component breakage, power surges or spikes, electrical events, theft, flood, fire, earthquake, storm, other acts of God, war-related events, improper maintenance, inadequate servicing, unauthorized repair attempts, modification, incompatibility of parts, fair wear and tear, or software changed, modified, installed, or added by Client or any third party other than Company or its authorized representatives. Company does not warrant against failures caused by inadequate maintenance or environmental conditions.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shopify@shop.littledogtech.com